Payment conditions and options:

Payment can be made with Visa or Mastercard debit or credit cards. There are no additional fees added to your transaction for using these payment methods. Payment from other account providers (e.g. American Express and PayPal) is not possible. Payment with cash or cheque is not possible. A receipt will automatically be generated once a transaction has been completed.

 

Delivery conditions:

All orders have the same delivery fee (£10.00 including VAT) and the same next day delivery service, it is not possible to change this. It is the aim of Andermatt Biocontrol UK Limited to process and dispatch all orders placed before 16.00 on the same day. It is possible that during particularly busy times, or with large mixed orders this may not be possible. If an order is placed before 16.00 and has not been processed or dispatched that day the customer will be informed by email. Delivery of orders can be through a number of providers (Royal Mail or various other couriers) depending on which Andermatt Biocontrol UK Limited deem most suitable. When sent with Royal Mail deliveries are 1^st Class and deliveries by courier are sent with next day/24 hour service. Mixed orders containing some products Andermatt Biocontrol UK Limited store in chilled facilities will be delivered in multiple packages. A delivery is considered complete when it has arrived at the customers address or been accepted by a representative for the customer.

Large orders of chilled and/or living products will not be dispatched on Friday (or Thursday before a bank holiday Friday) due to risk of no delivery during the weekend and deterioration of product quality over the weekend. In these cases orders will be held and dispatched on the following Monday (or Tuesday in the event of a Bank holiday Monday).

Every effort is made to ensure that products advertised as having year-round availability are always in stock. If an order is placed and no stock will be available to dispatch within 24 hours of the order being placed the customer will be informed by email.

 

Cancelling an order:

A customer has the right to cancel an order within 14 days, without the need to provide a reason to cancel. Requests to cancel can be made in writing to contact@andermattuk.com and should include the order reference number. The refund may take up to 14 days to appear in the customers account.

If the cancellation request is received before the order has been processed, the order will be stopped and a refund made.

If the cancellation request is received after the order has been processed but before the order is dispatched, every effort will be made to stop the order before it is dispatched. However, the short time between receiving an order and same day dispatch should be considered.

If the cancellation request is received after the order has been dispatched, the order should be returned to Andermatt Biocontrol UK Limited unused and a refund will be made.

 

Returning products for a refund:

A customer has the right to return unwanted goods as long as they remain unused and in condition which allows their resale within 14 days of ordering the product. No reason has to be given by a customer to return product during this 14 day period. However, the customer may be asked for feedback to help with continual product improvement and future product development. The refund may take up to 14 days to appear in the customers account.

A customer may return faulty goods within 6 months of purchase. Andermatt Biocontrol UK Limited reserves the right to investigate products which are returned due to fault before a refund is issued.

For all returning products a customer should make a request in writing to contact@andermattuk.com and should include the order reference number.

 

General

Andermatt UK is a trading name of Andermatt Biocontrol UK Limited registered in England and Wales under company number 10852467 whose registered office is at 47 Compton Road, Brighton, BN1 5AL, UK. VAT registration number 277370380.

 

www.andermattuk.com (“Our Site”) is a website owned by Andermatt Biocontrol UK Limited. The below information details the terms on which you may use Our Site and its Content (“Content” refers to documents, text, images, photos, video and media communication provided on Our Site). Please read these terms of use (the "Terms") carefully before you start to use Our Site. By using Our Site, you indicate that you accept these Terms and that you agree to abide by them. By continuing to use Our Site you also agree to abide by all applicable local, national and international laws and regulations including rules regarding online conduct. If you do not agree to these Terms, please refrain from using Our Site.

 

Andermatt Biocontrol UK Limited reserve the right to modify the Terms of Our Site at any time. When changes are made, Andermatt Biocontrol UK Limited will notify users by making the revised version available on Our Site. Any modifications will be effective from the date of their publication. Users should revisit these Terms on a regular basis as changes made are legally binding on you.

 

Our Site includes links to websites and communication material from Third Parties, Andermatt UK does not control of information produced by Third Parties or content of their websites.

 

Content posted on Our Site is not intended to amount to advice on which reliance should be placed. This site and its components are offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and shall not be responsible or liable for any error or omissions in that information. Andermatt Biocontrol UK Limited has the right to withdraw or amend Content on Our Site without notice and will not be liable if for any reason Our Site is unavailable at any time or for any period. Andermatt Biocontrol UK Limited is not liable for damages arising from any use or misuse of and reliance on Our Site or any of its Content. Whilst Content is checked carefully, Andermatt Biocontrol UK Limited will not be responsible for any incident as a result of following incorrect information displayed in Content on Our Site. Users should always read a product label before use and follow its instructions. Users are responsible for ensuring a product used complies with local legislation.

 

Andermatt Biocontrol UK Limited has the right to disable user accounts if Andermatt Biocontrol UK Limited deems the user to not be using Content in accordance with the Terms. We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with your account.

 

It is the responsibility of the user to make arrangements to have access to Our Site. It is also the responsibility of the user to ensure Content of Our Site is used appropriately and in accordance with the Terms of Our Site.

 

You may not link to Our Site without our prior, express written consent. If this is given, you may only link to the home page of Our Site. You must not provide a link which may:

-       damage our reputation or take advantage of it, or

-       suggests any form of association, approval or endorsement on our part.

 

Our Site and its original content, features, and functionality are owned by Andermatt Biocontrol UK Limited and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

 

Trademarks:

Capex®, Madex® and Drosal® are registered trademarks of Andermatt Biocontrol AG, Grossdietwil, Switzerland.

Andermatt UK company logo is a registered image trademark of Andermatt Biocontrol AG, Grossdietwil, Switzerland.

Rebell® is a registered trademark of Agroscope, Wädenswil, Switzerland.

 

 

Terms and conditions last updated 18.01.18